Contact Us
We're here to help. Explore our self-service options for quick support and assistance.

Have a question?


Monday to Friday: 8 AM to 8 PM EST.
Saturday to Sunday: 9 AM to 5 PM EST

Our 5 most asked questions

1. How can I make a return?

You can return your online purchases to any Laura or Melanie Lyne store (Free) or send them back by mail ($10.00). Start a return

2. What is your return policy?

Items, excluding final sale or exchange-only items, can be returned in their original condition (unworn, unwashed, unaltered, with tags attached) within 14 days of the delivery date with a valid receipt. Elite and Luxe members of our Style Rewards program can return items, excluding final sale or exchange-only items, in their original condition within 30 days of the delivery date with a valid receipt.

For more details, visit our Returns & Exchanges page.

3. How do I view my order when I shopped as a guest?

Absolutely! Once your order is shipped, you'll receive an email with a tracking number. Click on the link in the email to follow the delivery progress of your package.

4. Do you have a loyalty program for frequent shoppers?

Yes, because we value our loyal customers! Our Style Rewards loyalty program rewards you with points for every purchase. These points can be redeemed for discounts, gifts and cash. Join now

5. Can I modify or cancel my order after it's been placed?

If you need to modify or cancel your order, contact us as soon as possible as our orders are processed promptly. We can make changes or cancel your order if it hasn't been packaged for shipment yet. If it's already in the packaging process, you'll need to wait for your order to arrive and then follow our return procedure.

To request order modifications or cancellations, please call our Customer Care at 1-877-973-8638.

Our Head Office

Our main corporate headquarters are located just north of Montreal, off Highway 15 in Laval.

3000 Boulevard Le Corbusier

Laval QC H7L 3W2

2955 Jules-Brillant

Laval QC H7P 6B2

Press & Vendor inquiries

Press Inquiries

We are always available for media and sample requests. We will be happy to collaborate with you.
Phone Number: (450) 973-6090

Vendor Inquiries

If you are interested in doing business with one of Canada's leading fashion retailers, drop us a line.
Phone Number: (450) 973-6090