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Payment & Security

Shop With Confidence

Your safety is our priority. Rest assured that when you shop at Laura, your online shopping experience is secure and protected. We employ a technology called Secure Socket Layer (SSL) to encrypt sensitive information, such as your card number and expiry date, ensuring the safety of your online transactions. This encryption guarantees that only authorized personnel can decode this information, creating a secure environment for all your online purchases.

It's important to note that your card will only be charged for the full order once we start shipping your items. In case of inventory discrepancies, a refund will be promptly issued, and you will receive an email notification.

Should you prefer an alternative to online shopping and wish to place your order via telephone, please call Customer Care at 1-877-973-8638 (MON - FRI 8 AM - 8 PM EST and SAT - SUN 9 AM - 5 PM EST).

Payment methods

We offer a variety of convenient payment options to make your shopping experience easy and secure.

Shop Pay: Powered by Shopify, Shop Pay is a safe and secure, one-click checkout option for the fastest checkout.

Apple Pay: Apple Pay allows you to pay using your iPhone, iPad or Mac. Click here to learn more about Apple Pay.

Google Pay: Anyone with a compatible smartphone (usually Android devices) can use Google Pay. Click here to learn more about Google Pay.

PayPal: PayPal allows you to securely pay online without disclosing any sensitive financial information to the merchant. Click here to learn more about PayPal.

Style Rewards: With our loyalty program, every time you purchase, you’ll get points. Once you accumulate 300 points, your points will be converted to dollar rewards, which can be used as payment online and at Laura or Melanie Lyne stores. Become a member here.

Credit Card: We accept all major credit cards, including American Express, Visa and MasterCard.

Gift Cards: You can use Laura or Melanie Lyne gift cards to make a purchase. You can use multiple gift cards for a single purchase. Note that gift cards without a PIN can only be redeemed in store. Purchase a gift card here.

Sezzle: Split the total cost of your order into 4 interest-free payments, spread over 6 weeks. No fees if you pay on time, with zero impact to your credit. Click here to learn more about Sezzle.


When will my credit card be charged?

Your credit card will be authorized for the full order amount at the time of purchase. However, the actual charge to your card will occur when your order is shipped to you. This ensures that you are only charged when the products are on their way to you.

Is it safe to use my credit card?

Yes, it's completely safe to use your credit card for online shopping at Laura. Your security is our top priority, and we've implemented advanced technology to protect your information.

We use Secure Sockets Layer (SSL) technology to create a secure environment for online transactions. This technology encrypts your data, including your card number and expiration date, ensuring that only Laura Canada can decode and access this information.

Your credit card details are handled with the utmost care and security to provide you with a worry-free shopping experience.

Why was my credit card declined?

Credit card declines often happen when your billing address doesn't match the information your financial institution has on file. If this occurs, we recommend trying a different payment method. If the issue continues, please contact your financial institution for further assistance.

Can store credits be used on

Unfortunately, store credits are not valid for use on our website or over the phone. These credits can only be redeemed in physical stores. Find the nearest store

What sales tax will I be charged on my order?

The sales tax you will incur on your order is determined by your shipping address. Additionally, sales taxes may also apply to the shipping charges. The specific amount of sales tax will be displayed during the checkout process after you've entered your shipping address. This way, you'll have a clear understanding of the total cost.

How do I apply a coupon/discount code online?

To apply your coupon or discount code online, simply follow these steps during checkout:

1. In the checkout process, you'll find a field labeled "Discount code."

2. Enter your coupon or discount code in this field.

3. Click the "Apply" button.

Once you've completed these steps, the promotion associated with your coupon or discount code will be applied to your order as specified in the offer's terms and conditions. Be sure to review the fine print associated with the offer for additional details.


For any other issues or inquiries, please contact our customer service team at 1-877-973-8638, or here. We're available from Monday to Friday, from 8 am 8 pm EST, and on Saturday and Sunday, from 9 am to 5 pm EST.