Shipping and handling

We ship all orders using Canada Post or FedEx.

The affected areas are: A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0L, V0T, V0V, V0W, X0A, X0B, X0C, X0E, X0G, X1A, Y0A, Y0B, Y1A, Y1A, Y1B, Y1C, Y1D, Y1F, Y1G, Y1H, Y1I, Y1J, Y1K, Y1L, Y1M, Y1N, Y1O, Y1P, Y1Q, Y1R, Y1S, Y1T, Y1U, Y1V, Y1W, Y1X, Y1Y, Y1Z, Y2A, Y2B, Y2C, Y2D, Y2F, Y2G, Y2H, Y2I, Y2J, Y2K, Y2L, Y2M, Y2N, Y2O, Y2P, Y2Q, Y2R, Y2S, Y2T, Y2U, Y2V, Y2W, Y2X, Y2Y, Y2Z, Y3A, Y3B, Y3C, Y3D, Y3F, Y3G, Y3H, Y3I, Y3J, Y3K, Y3L, Y3M, Y3N, Y3O, Y3P, Y3Q, Y3R, Y3S, Y3T, Y3U, Y3V, Y3W, Y3X, Y3Y, Y3Z, Y4A, Y4B, Y4C, Y4D, Y4F, Y4G, Y4H, Y4I, Y4J, Y4K, Y4L, Y4M, Y4N, Y4O, Y4P, Y4Q, Y4R, Y4S, Y4T, Y4U, Y4V, Y4W, Y4X, Y4Y, Y4Z, Y5A, Y5B, Y5C, Y5D, Y5F, Y5G, Y5H, Y5I, Y5J, Y5K, Y5L, Y5M, Y5N, Y5O, Y5P, Y5Q, Y5R, Y5S, Y5T, Y5U, Y5V, Y5W, Y5X, Y5Y, Y5Z, Y6A, Y6B, Y6C, Y6D, Y6F, Y6G, Y6H, Y6I, Y6J, Y6K, Y6L, Y6M, Y6N, Y6O, Y6P, Y6Q, Y6R, Y6S, Y6T, Y6U, Y6V, Y6W, Y6X, Y6Y, Y6Z, Y7A, Y7B, Y7C, Y7D, Y7F, Y7G, Y7H, Y7I, Y7J, Y7K, Y7L, Y7M, Y7N, Y7O, Y7P, Y7Q, Y7R, Y7S, Y7T, Y7U, Y7V, Y7W, Y7X, Y7Y, Y7Z, Y8A, Y8B, Y8C, Y8D, Y8F, Y8G, Y8H, Y8I, Y8J, Y8K, Y8L, Y8M, Y8N, Y8O, Y8P, Y8Q, Y8R, Y8S, Y8T, Y8U, Y8V, Y8W, Y8X, Y8Y, Y8Z, Y9A, Y9B, Y9C, Y9D, Y9F, Y9G, Y9H, Y9I, Y9J, Y9K, Y9L, Y9M, Y9N, Y9O, Y9P, Y9Q, Y9R, Y9S, Y9T, Y9U, Y9V, Y9W, Y9X, Y9Y, Y9Z, G0X 1R0, G0X 3M0, G0X 3N0, G0X 3P0, G4T, H0M 0, H0M 1, J0M 0, J0M 1, J0X 3M0, P0T 1L0, P0T 1Z0, P0T 2L0, P0T 3A0, P0T 3B0, R0L 1L0, S0E 1K0, S0J 0W0, S0L 0S0, S0L 1T0, S0M 0, S0M 2M0, S0M 3G0, T0C 0, T0C 1, T0C 2, T0E 0, T0E 1, T0E 2, T0G 0, T0G 1, T0G 2, T0H 0P0, T0H 1K0, T0H 1P0, T0H 1R0, T0H 1T0, T0H 1X0, T0H 2A0, T0H 2B0, T0H 2J0, T0H 2R0, T0H 3M0, T0H 3W0, T0K 0V0, T0P 1B0, T0P 1G0, T0P 1H1, T0V 1A0, V0G 1B0, V0G 1J0, V0G 1K0, V0G 1N0, V0K 0B1, V0K 1C0, V0K 1C1, V0K 1E0, V0K 1J0, V0K 1L0, V0K 1M0, V0K 1P0, V0K 1S0, V0K 1S1, V0K 1T0, V0K 1T1, V0K 1V0, V0K 1X1, V0K 1X2, V0K 1X3, V0K 1Z0, V0K 2L0, V0K 2R0, V0K 2S1, V0L 1A0, V0L 1C0, V0L 1G0, V0L 1H0, V0L 1K0, V0L 1L0, V0L 1N0, V0L 1P0, V0L 1R0, V0L 1T0, V0L 1V0, V0N 3E0, V0P 1H0, V0R 1B0, V0R 2J0, V0R 2Y0, V0R 5, V0T 1, V0T 2B0, V0V 1A0, V0V 1B0, V0V 1C0, V0V 1H0, X0A, X0B, X0C, X0C 0A0, X0C 0B0, X0C 0C0, X0C 0E0, X0C 0G0, X0C 0H0, X0C 0J0, X0E 0A0, X0E 0B0, X0E 0G0, X0E 0H0, X0E 0J0, X0E 0K0, X0E 0L0, X0E 0M0, X0E 0N0, X0E 0P0, X0E 0R7, X0E 0S0, X0E 0T0, X0E 0V0, X0E 0Y0, X0E 1C0, X0E 1G4, X0E 1N0, X0G 0A0, Y0A 1B0, Y0A 1C0, Y0B 1A0, Y0B 1B0, Y0B 1C0, Y0B 1G0, Y0B 1H0, Y0B 1K0, Y0B 1L0, Y0B 1M0, Y0B 1N0, Y0B 1P0, Y0B 1S0, Y0B 1T0, Y0B 1Y1, Y1A 0, Y1A 2C6, Y1A 2S3, Y1A 4, Y1A 5P7, Y1A 5X9, Y1A 6, Y1A 7A2.

• If the order is below $75, shipping costs $10 (plus applicable taxes).

• If the order is above $75, we offer free shipping Canada-wide (excluding YK, NT, NU).

• For YK, NT, NU, shipping costs $17.95 (plus applicable taxes).

Once your order is shipped, you'll receive an email with a tracking number. Click on the link in the email to follow the delivery progress of your package. For multiple shipments, you'll be able to track each individual package within the same email.
You can also track your order directly through your account by following these steps:

1. Sign in to your account.

2. Go to the Order History section and find the order you want to track.

3. Click on the order number.

4. Click on "Track Order."

Currently, we do not offer the option to ship directly to a Canada Post office or pickup location. We only provide shipping to your specified shipping address. If you're not available at the time of delivery, the carrier will attempt to leave your package at your provided address or, in some cases, take it to the nearest Canada Post office or FedEx pickup location. You’ll receive a notice with instructions on how to retrieve your package from there. We recommend ensuring that someone is available to receive the package at your chosen shipping address to avoid any inconvenience.

Yes, you can ship your order to a P.O. box. Please be aware that orders sent to a P.O. box will be shipped using Canada Post.

Unfortunately, at this time, we can only ship to one address per order. If you need to ship to multiple addresses, you'll need to place separate orders for each one.

At this time, we only ship to valid addresses within Canada.

All shipping costs are non-refundable.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You'll receive a shipping confirmation email once each parcel is on its way.

If your package hasn't arrived yet, here's what you can do:

1. Check your order tracking details to see if the package is still in transit.
2. If the item is past its expected delivery date and still in transit, get in touch with Customer Care here
3. If the tracking shows the package as delivered, it might be in your community mailbox, received by someone else in your residence, or left at your reception/concierge desk. If it's not there, contact Customer Care for further assistance here

To receive SMS notifications for your shipment's delivery status, visit the order's tracking page. Upon shipping, you'll get an email with a link "Track Your Order" to this page. Simply enable SMS notifications for updates on your delivery. You can also access to your order tracking page directly from your account.