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Shipping and handling

Shipping Notice: Canada Post Service Disruption

Good news! In light of a Canada Post strike, we’ve partnered with FedEx to ensure your orders are delivered quickly and reliably — with no anticipated delays.

However, due to the Canada Post strike, we cannot deliver orders to P.O. boxes and select remote locations. We apologize for the inconvenience. The affected areas are: A0K, A0P, A0R, A2V, G0G, G0X 1R0, G0X 3M0, G0X 3N0, G0X 3P0, G4T, H0M 0, H0M 0A1, H0M 1, H0M 1A0, H0M 1A1, J0M, J0M 0, J0M 0A1, J0M 0A2, J0M 0A3, J0M 0A4, J0M 0A5, J0M 0A6, J0M 0A9, J0M 1, J0M 1A0, J0M 1C0, J0M 1E0, J0M 1G0, J0M 1H0, J0M 1J0, J0M 1K0, J0M 1L0, J0M 1M0, J0M 1N0, J0M 1P0, J0M 1R0, J0M 1S0, J0M 1T0, J0M 1V0, J0M 1W0, J0M 1X0, J0M 1Y0, J0X 3M0, P0T 1L0, P0T 1Z0, P0T 2L0, P0T 3A0, P0T 3B0, R0B, R0L 1L0, S0E 1K0, S0J 0W0, S0L 0S0, S0L 1T0, S0M 0G0, S0M 2M0, S0M 3G0, T0C 0A0, T0C 0B0, T0C 0C0, T0C 0E0, T0C 0J0, T0C 0M0, T0C 0P0, T0C 0S0, T0C 0T0, T0C 0X0, T0C 1A0, T0C 1B0, T0C 1C0, T0P, T0V, V0L, V0T, V0V, V0W, X0A, X0B, X0C, X0E, X0G, X1A, Y0A, Y0B, Y1A, Y1A, Y1B, Y1C, Y1D, Y1F, Y1G, Y1H, Y1I, Y1J, Y1K, Y1L, Y1M, Y1N, Y1O, Y1P, Y1Q, Y1R, Y1S, Y1T, Y1U, Y1V, Y1W, Y1X, Y1Y, Y1Z, Y2A, Y2B, Y2C, Y2D, Y2F, Y2G, Y2H, Y2I, Y2J, Y2K, Y2L, Y2M, Y2N, Y2O, Y2P, Y2Q, Y2R, Y2S, Y2T, Y2U, Y2V, Y2W, Y2X, Y2Y, Y2Z, Y3A, Y3B, Y3C, Y3D, Y3F, Y3G, Y3H, Y3I, Y3J, Y3K, Y3L, Y3M, Y3N, Y3O, Y3P, Y3Q, Y3R, Y3S, Y3T, Y3U, Y3V, Y3W, Y3X, Y3Y, Y3Z, Y4A, Y4B, Y4C, Y4D, Y4F, Y4G, Y4H, Y4I, Y4J, Y4K, Y4L, Y4M, Y4N, Y4O, Y4P, Y4Q, Y4R, Y4S, Y4T, Y4U, Y4V, Y4W, Y4X, Y4Y, Y4Z, Y5A, Y5B, Y5C, Y5D, Y5F, Y5G, Y5H, Y5I, Y5J, Y5K, Y5L, Y5M, Y5N, Y5O, Y5P, Y5Q, Y5R, Y5S, Y5T, Y5U, Y5V, Y5W, Y5X, Y5Y, Y5Z, Y6A, Y6B, Y6C, Y6D, Y6F, Y6G, Y6H, Y6I, Y6J, Y6K, Y6L, Y6M, Y6N, Y6O, Y6P, Y6Q, Y6R, Y6S, Y6T, Y6U, Y6V, Y6W, Y6X, Y6Y, Y6Z, Y7A, Y7B, Y7C, Y7D, Y7F, Y7G, Y7H, Y7I, Y7J, Y7K, Y7L, Y7M, Y7N, Y7O, Y7P, Y7Q, Y7R, Y7S, Y7T, Y7U, Y7V, Y7W, Y7X, Y7Y, Y7Z, Y8A, Y8B, Y8C, Y8D, Y8F, Y8G, Y8H, Y8I, Y8J, Y8K, Y8L, Y8M, Y8N, Y8O, Y8P, Y8Q, Y8R, Y8S, Y8T, Y8U, Y8V, Y8W, Y8X, Y8Y, Y8Z, Y9A, Y9B, Y9C, Y9D, Y9F, Y9G, Y9H, Y9I, Y9J, Y9K, Y9L, Y9M, Y9N, Y9O, Y9P, Y9Q, Y9R, Y9S, Y9T, Y9U, Y9V, Y9W, Y9X, Y9Y, Y9Z.

Additionally, a $20 shipping fee will apply to orders shipped to the following locations: A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0L, A0M, A0N, A1V, A1Y, A2A, A2B, A2H, A2N, A5A, A8A, B0C, B0E, E3L, E3Y, E4A, E5A, E5B, E5C, E5E, E5G, E5H, E5V, E6A, E7A, E7B, E7C, E7E, E7G, E8A, E8B, E8T, E9A, E9B, E9C, G0A, G0C, G0E, G0H, G0J, G0K, G0L, G0M, G0T, G0V, G0W, G0Y, G4R, G4S, G4V, G4X, G4Z, G5B, G5C, G5J, G8P, G9X, J0K, J0S, J0T, J0V, J0W, J0Y, J0Z, J8N, J9E, J9L, J9T, J9X, J9Y, J9Z, P0H, P0J, P0L, P0M, P0P, P0R, P0S, P0V, P0W, P0X, P0Y, P8T, R0E, R0J, R8A, R8N, R9A, S0A, S0C, S0G, S0H, S0N, S0P, S9X, T0A, T0B, T0E, T0G, T0H, T0J, T0L, T7A, T7E, T7N, T7P, T7S, T7V, T8S, T9C, T9M, T9N, T9S, T9W, T9X, V0A, V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0S, V0X, V1K, V8A, V8C, V8G, V8J.

Rest assured that shipments to all other areas will continue as expected. We are committed to getting your orders to you as quickly as possible. Thank you for your trust!

For any questions or concerns, please do not hesitate to reach out to our customer care team, here.

Shipping Costs

Enjoy complimentary shipping across Canada (excluding YK, NT, NU) with any standard online purchase of $75 or more before taxes. A fee of $10 (plus applicable taxes) will be applied to orders under this amount. For YK, NT, NU, shipping costs $17.95 (plus applicable taxes).

We offer free shipping for the purchase of physical gift cards across Canada (excluding YK, NT, NU).

Shipping Times

We fulfill orders from Monday to Friday. To ensure the fastest delivery, we ship from the store closest to you within 2 to 3 business days, which includes processing time and delivery, and up to 12 business days for YK, NT, NU. Sales and high seasons may affect delivery times.

Shipping restrictions

We ship exclusively within Canada. Orders can only be shipped to one address.

For multiple shipping locations, kindly place separate orders. Currently, there is no option to buy online and pick up in store.

You can check the availability of specific styles at a store near you by selecting your size and clicking “Find in Store.”

Order Tracking Information

Once your order is shipped, you'll receive an email with a tracking number. Click on the link in the email to follow the delivery progress of your package. For multiple shipments, you'll be able to track each individual package within the same email.

You can also track your order directly through your account by following these steps:

  1. Sign in to your account.
  2. Go to the Order History section and find the order you want to track.
  3. Click on the order number.
  4. Click on "Track Order."

Redirecting an Order

Please ensure your shipping address is correct. We’re unable to redirect orders once they’ve been shipped.

FAQ

What shipping options are available?

We ship all orders using Canada Post or FedEx.

What are the delivery fees?
  • If the order is below $75, shipping costs $10 (plus applicable taxes).

  • If the order is above $75, we offer free shipping Canada-wide (excluding YK, NT, NU).

  • For YK, NT, NU, shipping costs $17.95 (plus applicable taxes).
How can I track my order once it's shipped?

Once your order is shipped, you'll receive an email with a tracking number. Click on the link in the email to follow the delivery progress of your package. For multiple shipments, you'll be able to track each individual package within the same email.
You can also track your order directly through your account by following these steps:

1. Sign in to your account.

2. Go to the Order History section and find the order you want to track.

3. Click on the order number.

4. Click on "Track Order."

Can I ship to a Canada Post office or a Fedex pickup store?

Currently, we do not offer the option to ship directly to a Canada Post office or pickup location. We only provide shipping to your specified shipping address. If you're not available at the time of delivery, the carrier will attempt to leave your package at your provided address or, in some cases, take it to the nearest Canada Post office or FedEx pickup location. You’ll receive a notice with instructions on how to retrieve your package from there. We recommend ensuring that someone is available to receive the package at your chosen shipping address to avoid any inconvenience.

Can I ship an order to a P.O. box?

Yes, you can ship your order to a P.O. box. Please be aware that orders sent to a P.O. box will be shipped using Canada Post.

Can I ship an order to multiple addresses?

Unfortunately, at this time, we can only ship to one address per order. If you need to ship to multiple addresses, you'll need to place separate orders for each one.

Do you ship outside of Canada?

At this time, we only ship to valid addresses within Canada.

Are shipping fees refundable?

All shipping costs are non-refundable.

Will my order be fulfilled in one order?

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You'll receive a shipping confirmation email once each parcel is on its way.

My package hasn't arrived. What steps should I take next?

If your package hasn't arrived yet, here's what you can do:

1. Check your order tracking details to see if the package is still in transit.
2. If the item is past its expected delivery date and still in transit, get in touch with Customer Care here
3. If the tracking shows the package as delivered, it might be in your community mailbox, received by someone else in your residence, or left at your reception/concierge desk. If it's not there, contact Customer Care for further assistance here

How can I subscribe for SMS shipment delivery notifications?

To receive SMS notifications for your shipment's delivery status, visit the order's tracking page. Upon shipping, you'll get an email with a link "Track Your Order" to this page. Simply enable SMS notifications for updates on your delivery. You can also access to your order tracking page directly from your account.

Questions?

For any other issues or inquiries, please contact our customer service team at 1-877-973-8638, or here. We're available from Monday to Friday, from 8 am 8 pm EST, and on Saturday and Sunday, from 9 am to 5 pm EST.