Do I have to sign in to shop?

You're not required to register or sign in to browse our website or purchase items online. However, we recommend creating an account to save you the hassle of re-entering your personal information each time you visit. Having an account also speeds up the checkout process and allows you to earn and track rewards and save items in your wishlist.

When do I need to provide my email address?

You don't need to provide your email address if you're just browsing our online store. We'll request your email address when you decide to make an online purchase. This is to send you a confirmation after your order is placed, ensuring that we've received your order information accurately and are processing it.

How do I create an account?

To create an account, follow these steps:

1. Click the profile icon at the top right of the page (on mobile, it's in the left menu).
2. Click "Create an Account."
3. Fill out the Create an Account form.

Note: If you've already created an account in store, use the same email address to connect your account.

What are Billing and Shipping Addresses?

Billing Address: This is the address associated to your credit card.

Shipping Address: This is where you want your orders to be delivered.

Do you save my Billing and Shipping Info for my next purchases?

At checkout, we'll ask you if you want us to remember your information for your next purchases. If you have an account, you also have the ability to create new shipping addresses directly in your account dashboard.

How do I modify my Personal Account Info?

To update your account information, contact our Customer Care here.

I forgot my password. How do I log back in to my account?

1. Click the profile icon at the top right of the page (on mobile, it's in the left menu).
2. When you are on the login page, click "Forgot Password."
3. Enter your registered email address.
4. Check your email for the password reset link and follow the instructions.

How do I change my password?

You can change your password by clicking on “Forgot Password” on the login page. We'll send you an email with the password reset link. For further assistance, contact our Customer Care here.

How do I receive exclusive offers?

Subscribe to our emails to get exclusive offers delivered straight to your inbox. You can subscribe at the bottom of the page or when creating an account.

Is my personal data secure?

Your name, address and email are necessary for us to complete your orders. Rest assured, we won't disclose this information to third parties. For more details, read our Privacy Policy.

How do I subscribe/unsubscribe from the emails?
  • You can subscribe to our emails at the bottom of the page or when creating an account.
  • To unsubscribe, click "Unsubscribe" at the bottom of any of our emails. Or go to your account and from the dashboard click on “Email Preferences: View and Update”. It may take up to 10 business days to stop receiving emails after unsubscribing. Note that you'll still get order-related messages such as order and shipping confirmations. We may also contact you by email regarding questions or concerns related to your order.
  • When you unsubscribe, you have two options: opt out of all emails or just a few.
How do I delete my account?

If you would like to delete your account, contact our Customer Care here .

Frequently asked questions