Good news! To ensure fast and reliable delivery this holiday season, we’ve partnered with FedEx to deliver the majority of our orders with no anticipated delays.

However, due to the Canada Post strike, we cannot deliver orders to P.O. boxes and select remote locations. If you live in one of these affected areas, we recommend using an alternate address. We apologize for the inconvenience. The affected areas are: A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0L, V0T, V0V, V0W, X0A, X0B, X0C, X0E, X0G, X1A, Y0A, Y0B, Y1A, Y1A, Y1B, Y1C, Y1D, Y1F, Y1G, Y1H, Y1I, Y1J, Y1K, Y1L, Y1M, Y1N, Y1O, Y1P, Y1Q, Y1R, Y1S, Y1T, Y1U, Y1V, Y1W, Y1X, Y1Y, Y1Z, Y2A, Y2B, Y2C, Y2D, Y2F, Y2G, Y2H, Y2I, Y2J, Y2K, Y2L, Y2M, Y2N, Y2O, Y2P, Y2Q, Y2R, Y2S, Y2T, Y2U, Y2V, Y2W, Y2X, Y2Y, Y2Z, Y3A, Y3B, Y3C, Y3D, Y3F, Y3G, Y3H, Y3I, Y3J, Y3K, Y3L, Y3M, Y3N, Y3O, Y3P, Y3Q, Y3R, Y3S, Y3T, Y3U, Y3V, Y3W, Y3X, Y3Y, Y3Z, Y4A, Y4B, Y4C, Y4D, Y4F, Y4G, Y4H, Y4I, Y4J, Y4K, Y4L, Y4M, Y4N, Y4O, Y4P, Y4Q, Y4R, Y4S, Y4T, Y4U, Y4V, Y4W, Y4X, Y4Y, Y4Z, Y5A, Y5B, Y5C, Y5D, Y5F, Y5G, Y5H, Y5I, Y5J, Y5K, Y5L, Y5M, Y5N, Y5O, Y5P, Y5Q, Y5R, Y5S, Y5T, Y5U, Y5V, Y5W, Y5X, Y5Y, Y5Z, Y6A, Y6B, Y6C, Y6D, Y6F, Y6G, Y6H, Y6I, Y6J, Y6K, Y6L, Y6M, Y6N, Y6O, Y6P, Y6Q, Y6R, Y6S, Y6T, Y6U, Y6V, Y6W, Y6X, Y6Y, Y6Z, Y7A, Y7B, Y7C, Y7D, Y7F, Y7G, Y7H, Y7I, Y7J, Y7K, Y7L, Y7M, Y7N, Y7O, Y7P, Y7Q, Y7R, Y7S, Y7T, Y7U, Y7V, Y7W, Y7X, Y7Y, Y7Z, Y8A, Y8B, Y8C, Y8D, Y8F, Y8G, Y8H, Y8I, Y8J, Y8K, Y8L, Y8M, Y8N, Y8O, Y8P, Y8Q, Y8R, Y8S, Y8T, Y8U, Y8V, Y8W, Y8X, Y8Y, Y8Z, Y9A, Y9B, Y9C, Y9D, Y9F, Y9G, Y9H, Y9I, Y9J, Y9K, Y9L, Y9M, Y9N, Y9O, Y9P, Y9Q, Y9R, Y9S, Y9T, Y9U, Y9V, Y9W, Y9X, Y9Y, Y9Z.

Rest assured that shipments to all other areas will continue as expected. We are committed to getting your orders to you as quickly as possible. Thank you for your trust!

We ship all orders using Canada Post or FedEx. You can find more information about our shipping policy here.

We fulfill orders from Monday to Friday. To ensure the fastest delivery, we ship from the store closest to you within 2 to 3 business days, which includes processing time and delivery, and up to 12 business days for YK, NT, NU. Sales and high seasons may affect delivery times.

- If the order is below $75, shipping costs $10 (plus applicable taxes).

- If the order is above $75, we offer free shipping Canada-wide (excluding YK, NT, NU).

- For YK, NT, NU, shipping costs $17.95 (plus applicable taxes).

Once your order is shipped, you'll receive an email with a tracking number. Click on the link in the email to follow the delivery progress of your package. For multiple shipments, you'll be able to track each individual package within the same email.

You can also track your order directly through your account by following these steps:

1. Sign in to your account.

2. Go to the Order History section and find the order you want to track.

3. Click on the order number.

4. Click on "Track Order."

Currently, we do not offer the option to ship directly to a Canada Post office or pickup location. We only provide shipping to your specified shipping address. If you're not available at the time of delivery, the carrier will attempt to leave your package at your provided address or, in some cases, take it to the nearest Canada Post office or FedEx pickup location. You’ll receive a notice with instructions on how to retrieve your package from there. We recommend ensuring that someone is available to receive the package at your chosen shipping address to avoid any inconvenience.

Yes, you can ship your order to a P.O. box. Please be aware that orders sent to a P.O. box will be shipped using Canada Post.

Unfortunately, at this time, we can only ship to one address per order. If you need to ship to multiple addresses, you'll need to place separate orders for each one.

At this time, we only ship to valid addresses within Canada.

All shipping costs are non-refundable.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You'll receive a shipping confirmation email once each parcel is on its way.

If your package hasn't arrived yet, here's what you can do:

1. Check your order tracking details to see if the package is still in transit.
2. If the item is past its expected delivery date and still in transit, get in touch with Customer Care here
3. If the tracking shows the package as delivered, it might be in your community mailbox, received by someone else in your residence, or left at your reception/concierge desk. If it's not there, contact Customer Care for further assistance here

To receive SMS notifications for your shipment's delivery status, visit the order's tracking page. Upon shipping, you'll get an email with a "Track Your Order" link to this page. Simply enable SMS notifications for updates on your delivery. You can also access your order tracking page directly from your account.